Return & Refund Policy

At S9 TECH COMPANY LIMITED, we aim to provide our customers with a clear and reliable purchasing experience. This policy explains the conditions and procedures regarding product returns, order cancellations, and refunds.

Returns

We accept product returns in cases where the product has been damaged during transportation, the wrong product has been delivered, or an error has occurred due to our operations.

To be eligible for a return, you must contact us within the period specified by the Company and provide supporting evidence, such as photographs or videos, so that we can inspect and evaluate the issue.

Returned products must be in a condition that allows us to inspect them and should include the original packaging, equipment, documents, accessories, and other components provided with the product.

To start a return, please contact us at simplesimracingth@gmail.com. All returns must be approved by us before the product is sent back.

Products sent back without prior approval from the Company may not be accepted.

Damages and Issues

Please inspect your order immediately upon receiving it.

If your product is damaged during transportation, defective, or you receive the wrong product, please contact us as soon as possible and provide supporting evidence, such as photographs or videos, so that we can investigate the issue and determine the appropriate solution.

In the event of damage or loss during transportation, we will coordinate with the relevant delivery service provider and handle the matter in accordance with the applicable procedures and terms of the delivery service provider.

Non-Returnable Items

We reserve the right to refuse a return in cases where the product has been damaged or affected due to:

• Improper or incorrect use

• Installation or modification by a third party

• Accidents

• Misuse or use outside the intended purpose

• Normal wear and tear

• Damage caused by the customer

• Any other circumstances not resulting from an error or fault on the part of the Company

For pre-order products, made-to-order products, specially imported products, or products that we have already prepared or ordered from a manufacturer or distributor specifically according to the customer's order, we reserve the right not to accept cancellations or returns and/or not to refund deposits or expenses that have already been incurred.

Order Cancellations

Customers may request to cancel an order before we have commenced preparing the product for shipment.

An order cancellation will only become effective once it has been confirmed by the Company.

Once we have started preparing the product for shipment, or have already placed an order with a manufacturer or distributor specifically for the customer, cancellation may no longer be possible.

Exchanges

If you would like to change your product, please contact us before the product is shipped.

Whether an exchange can be made will depend on the product, its condition, stock availability, and the applicable terms and conditions.

For products that have been specially ordered, made to order, pre-ordered, or specially imported, exchanges may not be available.

Return Shipping Costs

If the return is due to an error or fault on the part of the Company, we will be responsible for the return shipping costs, subject to our specified conditions.

If the return is requested due to the customer's preference, such as a change of mind, ordering the wrong model, or any other reason not caused by an error or fault on our part, the customer will be responsible for the return shipping costs.

Refunds

Once we receive and inspect the returned product, we will notify you whether the return and refund have been approved.

If the refund is approved, the refund will be processed through the same payment method used for the original purchase.

The time required for the refund to reach your account will depend on the processing procedures of your bank, credit card provider, payment service provider, or other relevant financial institution.

Please note that processing times may vary and are outside of our direct control.

All refunds are subject to inspection and approval by the Company. We reserve the right to determine eligibility for a refund based on the relevant facts, the condition of the product, and the terms applicable to the specific product.

Contact Us

If you have any questions regarding returns, cancellations, exchanges, or refunds, please contact us:

S9 TECH COMPANY LIMITED
Email: simplesimracingth@gmail.com
Website: simplesimracing.com
LINE Official: @simplesim.racing
Phone: 066-112-2889

Showroom Hours: Monday – Sunday, 12:00 – 20:00
Bangkok, Thailand